Refund and Cancellation Policy

1. Nature of transactions

Learnic Campus enables schools to manage fee structures, invoices, and online fee collection. When a parent, guardian, or authorized payer pays online, the payment is made toward school fee invoices or payment requests issued by the respective school (for example tuition, transport, admission/registration, exam, or other school-defined fee heads).

Learnic provides the technology platform and payment gateway integration. The educational services and fee policies are determined by the school. Separately, schools may pay Learnic for ERP setup and maintenance subscriptions.

2. Student fee payments — general rule

Refunds, waivers, transfers, and cancellations of school fee amounts are governed primarily by the fee policy of the school that issued the invoice. Examples include non-refundable application/registration fees, pro-rated transport adjustments, or academic-year fee rules published by the school.

Parents/guardians should contact the school’s admin or accounts desk first for fee refund or adjustment requests related to admission withdrawal, course change, transport cancellation, discounts, or other school policy matters.

Learnic does not unilaterally refund successfully settled school fees except where required for payment errors (see below), gateway-mandated reversals, or when instructed/authorized through the school’s refund process on the platform.

3. Failed, pending, or incomplete payments

If a payment attempt fails, is declined, or remains pending at the bank/UPI/card network or payment gateway, the amount (if any) is typically auto-reversed by the payer’s bank or gateway as per their timelines. No separate school fee credit is applied until the payment is confirmed successful.

If an amount is debited but the invoice does not show as paid, the payer should retain the transaction reference / UTR and contact the school administration and/or erp@learniccampus.com with proof of payment so we can reconcile with the payment gateway.

4. Duplicate or excess payments

If a payer is charged more than once for the same invoice due to a technical or gateway issue, Learnic will work with the school and payment gateway to investigate. Upon confirmation of a duplicate or excess successful charge, a refund of the duplicate/excess amount will be initiated to the original payment method wherever possible.

Verified duplicate/excess refunds are typically processed within 7–14 business days after confirmation. Actual credit to the payer’s bank/UPI/card account may take additional time depending on the bank or payment network.

5. School-approved fee refunds

Where a school approves a refund or adjustment of fees already collected online, the refund will be processed in accordance with the school’s instructions, platform capabilities, and payment gateway rules. Refund timelines after school approval are generally 7–14 business days for initiation, subject to gateway and bank processing.

Partial refunds may apply where the school’s policy allows (for example after deductions for services already rendered). Registration or application fees marked non-refundable by the school will not be refunded by Learnic.

6. Cancellation of school services by parents

Cancellation of admission applications, transport services, optional modules, or withdrawal from school is a matter between the parent/guardian and the school. Any fee consequence of cancellation follows the school’s published or agreed fee/cancellation rules. Learnic’s role is limited to reflecting the school’s fee and payment records on the platform.

7. Cancellation of Learnic Campus ERP subscription (schools)

Schools may cancel or discontinue their Learnic Campus subscription as per the commercial agreement, proposal, or order form signed with Learnic (including any notice period).

One-time setup fees (branding, onboarding, configuration, training, data migration assistance) are generally non-refundable once work has commenced or been delivered, unless otherwise agreed in writing.

Prepaid maintenance or subscription fees may be refundable only as expressly stated in the school’s service agreement. Unused periods are not automatically refundable unless agreed.

Cancellation of a school’s ERP subscription does not automatically refund student fee payments already collected online for that school; those remain subject to Sections 2–6 above.

8. Chargebacks and payment disputes

If a payer raises a chargeback or dispute with their bank or the payment gateway, Learnic and/or the school may provide transaction and invoice evidence. Unfounded chargebacks for legitimate school fees already due may result in the school pursuing recovery of dues under its policies.

Payers are encouraged to resolve fee concerns with the school and to report technical payment issues to erp@learniccampus.com before initiating a chargeback.

9. How to request a refund or raise a payment issue

Please include student name, school name, invoice/fee reference, payment date, amount, and gateway/bank transaction ID when contacting us.

• School fee policy / academic refunds: contact your school admin or accounts desk.
• Technical payment issues / duplicate charges: erp@learniccampus.com or +91-9997277646.
• Address: Andheri West, Mumbai, Maharashtra, India

10. Policy updates

We may update this Refund and Cancellation Policy from time to time. The “Last updated” date at the top of this page reflects the latest version. Continued use of online fee payment features after updates constitutes acceptance where permitted by law.